What is a tronc?

A tronc, or service charge pool, is a special arrangement between business and staff that allows the fair distribution of staff tips, gratuities and service charge collected by the business in bars, restaurants, hotels or casinos.

You may have seen text such as 'A discretionary service charge of 12.5% has been...



Matt
06/12/2021
3

Managing your Restaurants Deposits at Christmas

Managing your restaurant’s deposits at Christmas

I have some clients that effectively start their Christmas preparation in January.

Yes – they simply cannot wait to go through another 4-6 weeks of utter lunacy all over again that they start planning just weeks after the big party has ended.

Or, if you look at...



Rachel
06/12/2021
23

How well are you delegating responsibilities?

There are a few different ways people will react to reading the title of this blog post...

Some may be reading keenly, because who doesn’t want to successfully offload some of their work?!

Some will roll their eyes, because delegating responsibilities may seem like a luxury they can’t afford – ultimately this...



Rachel
22/11/2021
34

Could your Clocking In Process be Improved?

I wish I were right in saying "gone are the days of paper based clocking in and out", but unfortunately people still use antiquated ways of recording staff time instead of moving to cloud based systems like Opsyte.

Why do I know people still use pen and paper? Because they are...



Matt
22/11/2021
28

Are you losing time processing staff documents?

Onboarding new staff is an integral part of running a business. This process has many stages that can take place over the employee’s first few months. Among other things, during onboarding the employee will:

  • Get to know their role
  • Receive feedback
  • Learn how to be a part of the team
  • Begin to represent the...



Rachel
12/11/2021
37

National Minimum wage in 2022

Is the UK’s national minimum wage going up in 2022?

Yes!

The national minimum wage is going up in 2022 on 1st April – as announced by Rishi Sunak in October 2021 as part of his budget.

23 and over = £9.50

21 to 22 = £9.18

18 to 20 = £6.83

Under 18 = £4.81

Apprentice...



Matt
01/11/2021
3

Budget reveals 50% business rates discount and 'draught relief'

Chancellor Rishi Sunak has offered the hospitality sector a 50% discount on business rates for the next year.

He will also introduce “draught relief” which will apply a new lower rate of duty on draught beer and cider. It will particularly benefit community pubs who do 75% of their trade on...



Nick
27/10/2021
3

KPIs for your restaurant or bar – what should you be managing?

Restaurant KPIs - where do you start?

This is both a simple and a complicated question at the same time… Monitoring Key Performance Indicators (KPIs) is vital for you to be able to track how well your business is performing and optimize your spending! There isn’t a one size fits all...



Matt
25/10/2021
43

How Effectively Are You Planning Your Rota?

How Effectively Are You Planning Your Rota?

Managing your hospitality staff rota can take a lot of time and effort: planning shifts, making sure you’re appropriately staffed, factoring in holiday and sickness, keeping your staff up to date... It’s a big task, and one that’s important to do well to optimise...



Rachel
18/10/2021
7

VAT changes to hospitality - September 2021

You most probably are aware of the reduction to 5% of specific VAT supplies in the hospitality industry, which the Chancellor introduced on 8th July 2020 to help the sector through COVID.

The Chancellor then extended the 5% VAT until the end of September 2021.

From 1st October 2021 any VAT category...



Matt
06/09/2021
5

Right to work checks for your restaurant

Home Office guidance on right to work checks changed on 1st July 2021. Click here for the direct article.

The requirement for employers to complete pre-employmentright to work checkson all employees in the UK remains. Carrying out checks in line with Home Office requirements gives the employer a statutory excuse to...



Sarah
11/08/2021
11

National Minumum Wage increase - UK 2021

How to Offset the Cost of Minimum Wage Increases in the UK

The national living wage and minimum wages for those younger than 25gone up from the 1st of April, which is great news for employees.

For employers, labour costs are one of the largest variable costs that businesses are having to...



Matt
19/07/2021
21
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